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Help Desk

Indeed

Company

Job typeFull-time
Workplace typeHybrid
Experience levelNo experience limit
Education levelHigh School Diploma

Description

Join the SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join the leading Latin American IT services company, a place where you can advance your career, acquire knowledge, and develop professionally. In the operations area, we are seeking SERVICE DESK AGENTS whose main objective will be to provide first-level customer support at Sonda Mexico. Responsibilities: * Provide technical support and assistance to users * Work via tickets * Provide technical support, delivering and recording all necessary information to meet the company's and its customers' internal requirements. * Provide customers with technical assistance in resolving their incidents * Manage all necessary actions to resolve the issue Requirements: * Knowledge of Office (Excel proficiency) * Experience with ERP systems for ticket management (Remedy, ServiceNow) * Strong communication skills * Proficiency in reviewing documentation * Availability to work rotating shifts * Morning shift: 6:00 AM to 2:00 PM * Afternoon shift: 2:00 PM to 10:00 PM * Night shift: 10:00 PM to 6:00 AM We offer: * Base salary * Statutory benefits from day one * Transportation assistance * Flexible working hours

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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