Junior On-Site Technical Support

Description

**IT Recruitment seeks Junior On-Site Technical Support in Naucalpan de Juárez, State of Mexico** ----------------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers in Mexico and the Caribbean; we specialize in the Retail and fast-food sectors, offering point-of-sale (POS) system support through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. Our coverage has expanded, and therefore, we are seeking Trainee Technical Support Engineers to provide on-demand branch support. **Your Role:** You will be responsible for on-site incident resolution (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service levels. **Why Join Us?** * Extensive training and certification across multiple technology layers and brands. * Dynamic work environments, team integration, and continuous learning. * Excellent working atmosphere with real growth opportunities. **Value Proposition** * **Starting salary:** MXN 13,000 net (statutory benefits and indefinite-term contract) * If you own a car or motorcycle (gasoline reimbursement and 40% maintenance coverage); otherwise, travel allowances are provided. * **Work schedule:** Monday to Saturday, in two shifts: 8:00 AM–5:00 PM or 11:00 AM–8:00 PM (Sunday on-call duties rotate with Saturday off). * **Work location:** Remote work (Home Office) and on-site attendance as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns pursuing degrees in Computer Science, Engineering, Information Technology, or related fields. * Optional: car or motorcycle (valid driver’s license) * Openness and user-support skills for branch personnel. * Availability for field support across multiple locations regarding implementation, configuration, and support for networks, APs, cabling, devices, etc. * 6 months of experience with LAN, WAN, VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; network topologies; equipment configuration; network change implementation, etc. Knowledge of Access Points, Routers, Switches, Wireless systems, CODECs, Modems, etc. * 6 months to 1 year of experience in structured cabling installation and support (basic tool handling, installation, maintenance, and support). * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, equipment replacements, and new installations. * Preparation of evidence reports, activity descriptions, and third-party escalations. * Highly desirable: experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networks, cabling, peripherals * POS/Point-of-Sale printers, wireless * AP, router, switch maintenance * Support, reporting, ticketing, Excel * LAN/WAN devices, terminals *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a1656f34300003000bd8d33\&source\=indeed*