Junior On-Site Technical Support

Description

**IT Recruitment is seeking a Junior On-Site Technical Support Engineer in Cuauhtémoc, Mexico City** -------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers across Mexico and the Caribbean, specializing in the retail and fast-food sectors. We deliver point-of-sale (POS) system support through specialized services and are Premier Partners of Cisco, Fortinet, and Avaya. As our coverage expands, we are seeking Trainee Technical Support Engineers to provide on-demand branch support. **Your Role:** You will be responsible for resolving on-site incidents (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service-level agreements. **Why Join Us?** * Extensive training and certification across multiple technology layers and vendor platforms. * Dynamic work environment promoting teamwork and continuous learning. * Excellent workplace atmosphere with real opportunities for professional growth. **Our Value Proposition** * **Compensation:** 13,000 pesos per month, tax-free (including statutory benefits and an indefinite-term employment contract). * If you own a car or motorcycle: fuel reimbursement plus 40% of maintenance costs; otherwise, travel allowances are provided. * **Working Hours:** Monday to Saturday, in two shifts — 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM (Sunday on-call duties rotate, with corresponding Saturday rest days). * **Work Location:** Primarily remote (home office), with on-site visits as required. **What We’re Looking For:** * Minimum 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecom Consultant, or Structured Cabling Technician. * Students, dropouts, or interns pursuing degrees in Computer Science, Engineering, Information Technology, or related fields. * Optional: Personal vehicle (car or motorcycle) with valid driver’s license. * Strong interpersonal skills and openness to supporting branch users. * Availability to provide field support across multiple locations for implementation, configuration, and troubleshooting of networks, access points (APs), cabling, devices, etc. * Minimum 6 months of hands-on experience with LAN, WAN, VLAN networks; familiarity with 2.4 GHz and 5 GHz frequency bands; site surveys, heat maps, network topologies, equipment configuration, network change implementation, etc. Knowledge of Access Points, Routers, Switches, Wireless technologies, Codecs, Modems, and similar devices is required. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and troubleshooting). * Familiarity with at least one ticketing platform for incident management, logging, tracking, and resolution. * Experience identifying faults, root causes, hardware replacements, and new equipment installations. * Ability to prepare evidence reports, document activities, and escalate issues to third-party vendors when needed. * Prior experience supporting point-of-sale (POS) terminals, printers, and peripherals is highly desirable. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networking, cabling, peripherals * POS/Point-of-Sale printers, wireless devices * AP, router, switch maintenance * Support reporting, ticketing systems, Excel * LAN/WAN devices, terminals *This job posting originates from Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16593449000031001e7a21\&source\=indeed*