Junior On-Site Support Engineer

Description

**People Hackers is seeking a Junior On-Site Support Engineer in Iztapalapa, Mexico City** -------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers across Mexico and the Caribbean; we specialize in the Retail and fast-food sectors, delivering point-of-sale (POS) system support through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. As our coverage expands, we seek Trainee Technical Support Engineers to provide on-demand branch support. **Your Role:** You will be responsible for on-site incident resolution (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service-level agreements. **Why Join Us?** * Extensive training and upskilling across multiple technology layers and vendor platforms. * Dynamic work practices, team integration, and continuous learning. * Excellent working environment with real opportunities for career growth. **Value Proposition** * **Monthly income** of 13,000 pesos (net), plus statutory benefits and an indefinite-term employment contract. * If you own a car or motorcycle: fuel reimbursement and 40% maintenance coverage; otherwise, travel allowances. * **Working hours**: Monday to Saturday, in two shifts — 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM (Sunday on-call duties rotate, with Saturday off). * **Work location**: Primarily remote (home office), with on-site support as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns in fields such as Computer Science, Engineering, Information Technology, or related disciplines. * Optional: Personal vehicle or motorcycle (valid driver’s license required). * Openness and strong user-facing communication skills for branch staff support. * Availability for field support across multiple locations, including implementation, configuration, and troubleshooting of networks, access points (APs), cabling, devices, etc. * 6 months of hands-on experience with LAN/WAN/VLAN networks, 2.4 GHz / 5 GHz frequency management, site surveys, heatmaps, network topologies, equipment configuration, and network change implementation — including familiarity with Access Points, Routers, Switches, Wireless systems, Codecs, Modems, etc. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and troubleshooting). * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, hardware replacements, and new installations. * Ability to produce evidence-based reports, activity descriptions, and third-party escalations. * Highly desirable: Prior experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networking, cabling, peripherals * Printers, PDV, POS, wireless systems * AP, router, switch maintenance * Support reporting, ticketing, Excel * LAN/WAN, devices, terminals *This job posting originates from Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16592849000031001e7a1f\&source\=indeed*