Junior On-Site Support Engineer

Description

**People Hackers is seeking a Junior On-Site Support Engineer in La Magdalena Contreras, Mexico City** -------------------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers across Mexico and the Caribbean; we specialize in the Retail and *fast food* sectors, delivering point-of-sale (POS) system support through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. Our coverage has expanded, and therefore, we are seeking Trainee Technical Support Engineers to provide on-demand branch support. **Your Role:** You will be responsible for resolving on-site incidents (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service levels. **Why Join Us?** * Extensive training and certification across multiple technology layers and vendor platforms. * Dynamic work practices, team integration, and continuous learning. * Excellent working environment with genuine opportunities for career growth. **Value Proposition** * **Starting salary**: MXN 13,000 net (statutory benefits and indefinite-term contract) * If you own a car or motorcycle (fuel reimbursement and 40% maintenance coverage); otherwise, per diem allowance. * **Working hours**: Monday to Saturday, in two shifts — 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM (Sunday on-call duties rotate with Saturday off). * **Work location**: Remote work (Home Office) with on-site attendance as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns pursuing degrees in Computer Science, Engineering, Information Technology, or related fields. * Optional: personal vehicle or motorcycle (valid driver’s license) * Openness and user-facing support skills for branch staff. * Availability to provide field support across multiple locations for implementation, configuration, and troubleshooting of networks, access points (APs), cabling, devices, etc. * 6 months of experience in LAN, WAN, VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heatmaps; network topologies; equipment configuration; network change implementation, etc. Knowledge of Access Points, Routers, Switches, Wireless systems, Codecs, Modems, Wireless infrastructure, among others. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and support). * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, equipment replacements, and new installations. * Documentation of evidence, activity descriptions, and escalation to third parties. * Highly desirable: experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networks, cabling, peripherals * Printers, PDV, POS, wireless * AP, router, switch, maintenance * Support, reporting, ticketing, Excel * LAN, WAN, devices, terminals *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16587c5200006100c39918\&source\=indeed*