**Archipiélago Solicita** Join our team as: **IT Support Engineer** / **Male or Female** * We offer * Base salary **net $15,000** * Statutory benefits (IMSS, vacations, Christmas bonus, vacation premium) * Immediate hiring * Positive work environment * Free cafeteria **Requirements:** * Bachelor’s degree in Computer Systems, Computer Science, Networking, or related fields; or Technical degree in Computing or Networking * Availability for rotating shifts, 9-hour workday and 2 days off per week * Minimum **2 years of professional experience** in technical support * **Experience with POS systems (point-of-sale)** * **Experience with SQL (queries and database updates)** Growth opportunity * Knowledge of: * UTP cable punching and assembly * Basic printer assembly knowledge * Installation and management of software packages * Closed-circuit installation * Remote technical support (TeamViewer, AnyDesk) * Hardware diagnosis and repair (PCs, laptops, printers) * Technical support for Windows and macOS operating systems * Networking and structured cabling (IP, DHCP, DNS) * Software installation and configuration * Technical and functional support for administrative systems such as Infocaja * Ticket management on helpdesk platforms (Freshdesk, ServiceNow, etc.) **Work Location:** IT Support in CDMX, main office in Col. Roma Norte If this challenge excites you, we have an immediate opportunity waiting for you. Apply now and we’ll contact you shortly! We are a leading hospitality company with our own brands and concepts, including Cancino Pizzerias, La Ventanita Café, Leonor, Paraíso Café, Paraíso Garden, El Ayer, Vamosabrazarnos and Taverna; distributors of Unión Mezcal; and creators of cultural platforms