Field Collections Officer

Description

Job Summary: Direct field-based collections management to recover overdue credits while maintaining a professional image aligned with established guidelines. Key Responsibilities: 1. Conduct home visits and negotiate payment plans 2. Maintain communication with the credit and collections department 3. Ensure achievement of recovery targets **Job Objective** Perform direct field-based collections to recover credits granted by the company, ensuring timely recovery of overdue portfolios through home visits, negotiation, and personalized customer service, consistently upholding a professional image aligned with established guidelines. **Main Responsibilities** * Conduct home visits to customers with outstanding balances to manage repayment of overdue credits. * Negotiate payment plans, agreements, or debt restructuring in accordance with company policies. * Record and report daily collection outcomes in designated systems or formats. * Deliver notifications, demands, or commitment letters to delinquent customers. * Maintain ongoing communication with the credit and collections department regarding recovery progress. * Ensure achievement of weekly and monthly recovery targets. * Safeguard documentation and assets securely and responsibly. **Requirements** * **Education:** Completed high school diploma * **Experience:** Minimum 6 months in field collections, customer service, or field sales. * Experience in similar roles at companies offering microloans * **Knowledge:** * Collection and negotiation techniques * Route planning and geolocation tools * Information recording and portfolio tracking * **Competencies:** * Effective communication * Persuasion and negotiation * Honesty and integrity * Results orientation * Organization and planning **We Offer** Base salary: $9,500 monthly plus an ATTRACTIVE COMMISSION SCHEME Weekly salary and commission payments Gasoline vouchers Statutory benefits Flexible working hours Employment type: Full-time Salary: $14,000.00 \- $18,000.00 per month Benefits: * Salary increases * Flexible working hours * Option for indefinite-term contract Application Questions: * Do you have experience in field collections? For how long? * Do you own a car or motorcycle? * Have you worked for any company offering microloans? What position did you hold? * In which neighborhood do you reside? Work Location: On-site employment