Job Summary: Help Desk Engineer to provide first- and second-level technical support to internal users and ensure operational continuity. Key Highlights: 1. Key role as the first point of contact between users and IT. 2. Ensure an efficient service experience aligned with service level agreements. DESCRIPTION A technology-sector company is seeking a **Help Desk Engineer** to join its IT team and provide first- and second-level technical support to internal users, ensuring proper operation of systems, equipment, and applications. The purpose of this position is to **ensure operational continuity** by promptly addressing incidents, requests, and preventive maintenance activities, directly contributing to the productivity of the organization’s various departments. This role has a key impact by serving as the **first point of contact** between users and the IT department, ensuring an efficient, organized, and service-level-agreement-aligned user experience. REQUIREMENTS **Mandatory:** * Technical degree or bachelor’s degree in Systems, Computer Science, Information Technology, or related field. * 1–2 years of experience in technical support / Help Desk. * Knowledge of Windows operating systems. * Experience in user support and incident resolution. * Basic knowledge of networks, printers, and hardware. * Availability to work Monday through Friday.