Customer Relationship Advisor

Description

Job Summary: We are seeking a professional to coordinate schedules, track requests, and ensure a smooth experience between customers and consultants, providing close and efficient support. Key Highlights: 1. A key role in ensuring a clear and seamless customer experience. 2. A professional, approachable, and collaborative environment. 3. Your organization and follow-up truly make a difference. **Company Description** At **Grupo Tress Internacional**, we are seeking a key position to ensure our customers’ experience is always clear, structured, and seamless. **Job Description** You will serve as the liaison between the customer and the software consultant, supporting every interaction and ensuring nothing falls through the cracks. **What will be your objective?** To provide close and efficient support by coordinating schedules, tracking requests, and ensuring each process advances in an organized manner. **Requirements** **What will you do daily?** * Coordinate schedules between customers and consultants * Conduct timely follow-up on requests and pending items * Serve as the first point of contact for customers * Maintain clear and timely communication * Identify needs and route them to the appropriate team * Anticipate potential delays or issues before they escalate **What are we looking for in you?** * Reside in Monterrey * Experience in customer service and support (preferably in formal or B2B environments) * Strong organizational skills and ability to manage multiple tasks simultaneously * Clear communication and solution-oriented mindset * Proactive attitude and enthusiasm for follow-up * Basic to intermediate proficiency with digital tools (email, calendars, Excel) **Additional Information** **What will you find here?** * A role where your organization and follow-up truly make a difference * Exposure to consulting processes and collaboration across different departments * A professional yet approachable and collaborative environment If you enjoy maintaining order, conducting follow-up, and ensuring things actually happen… **this role may be right for you.**