*This job posting originates from the Talenteca.com job board* ### **Job opening at ADVANCED DATA SERVICES S.A. DE C.V. in Guanajuato, Guanajuato** **Position Title:** Engineering Coordinator **Responsibilities:** * Monitor incidents/requests promptly and directly with the client to ensure timely responses aligned with SLAs. * Assign tasks to team members while ensuring availability of necessary resources. * Manage and coordinate human and material resources within daily operations, supervising and guaranteeing compliance with established service levels, verification of adherence to standards and processes. * Review ticket numbers in helpdesk tools to ensure proper management and SLA compliance. * Responsible for maintaining the backlog of incidents and requests for next-day operational planning, ensuring appropriate resolution aligned with service levels agreed upon with the client. * Serve as the communication liaison between Level 1 support engineers and Levels 2 and 3 support, as well as with the client. * Provide accurate support and resolution for user faults and requests, field engineering issues, and helpdesk operator inquiries. **Education:** Technical degree in Administrative Informatics, IT Technician, Administration Technician, or higher. **Knowledge:** Microsoft Office suite, collaborative platforms, problem-solving skills, Service Desk tools. **Work Schedule:** Monday to Friday: 8:30 AM – 6:00 PM Saturday: 9:00 AM – 2:00 PM **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Assertive communication * Responsibility * Customer interaction * Teamwork *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=693365f55a000034008e136f&source=indeed*