Branch Supervisor

Description

Job Summary: Field operational leader responsible for ensuring branches operate in an orderly manner, comply with standards, and maintain a sales focus—supervising staff and correcting deviations. Key Highlights: 1. Operational leadership role with a focus on results and execution. 2. Opportunity to work autonomously and exercise independent judgment. 3. Dynamic work environment emphasizing supervision and continuous improvement. **JOB PURPOSE** Ensure branches operate in an orderly manner, comply with standards, and maintain a sales focus—supervising staff, correcting deviations, and ensuring each store functions properly without requiring direct management presence. **Personal Attributes** · Honest and trustworthy individual · Responsible and disciplined · Leadership attitude · Ability to correct respectfully and firmly · Humility to learn and improve **Skills** · Organization · Clear communication · Problem solving · Observational ability · Working under pressure · Personnel management · Ability to drive a standard vehicle **Experience** · Experience supervising staff or work teams · Experience in sales or customer service · Experience in food-related businesses (preferred) **REQUIRED PRIOR KNOWLEDGE** \- Minimum 1–2 years of experience as a shift supervisor, assistant manager, or supervisor in quick-service restaurants, food retail, or similar businesses.\- Inventory control, stock rotation, and shrinkage management.\- Cleaning and food safety procedures.\- Personnel management and conflict resolution.\- Knowledge of sales, customer service, and cash register closing. \- Handling digital reports. \- Ability to drive a car (standard transmission or own vehicle) \- Willingness to travel between branches \- Flexible availability for scheduling \- Good interpersonal skills \- Decision-making ability **KEY RESPONSIBILITIES** 1\. Supervise branches to ensure compliance with established standards. 2\. Manage inventory, stock rotation, and shrinkage. 3\. Implement cleaning and food safety procedures. 4\. Manage staff, shift supervisors, assistants, and utility personnel. 5\. Submit supervision reports. 6\. Conduct scheduled visits—minimum of 2 per day. 7\. Apply and verify standardized processes. 8\. Identify areas for improvement and report issues. 9\. Supervise and implement sales initiatives, product launches, targets, and promotions. 10\. Review stock rotation and shrinkage. 11\. Coordinate basic maintenance. 12\. Route customer complaints. 13\. Ensure brand image and campaign implementation. 14\. Support scheduling and coverage for staff absences. 15\. Motivate the team to promote products and maintain high-quality customer service. 16\. Verify absence of cash discrepancies or administrative errors. 17\. Exercise discretion when handling basic interpersonal conflicts among staff. **PERFORMANCE INDICATORS** Supervisors will be evaluated based on: · Average branch supervision score above 85 · Achievement of monthly sales targets. · Orderly implementation of processes per manuals. · Reduction in staff absences or operational issues. · Cash discrepancies or administrative errors. **DESIRED PROFILE** Field operational leader accountable for results, control, and execution. This person: · Possesses firm character and does not avoid correction · Does not tolerate disorder, errors, or noncompliance · Acts with a sense of urgency · Is decisive: acts rather than merely observes · Exercises independent judgment and does not rely on constant instructions · Focuses on results. · Assumes full responsibility: takes ownership of outcomes · Executes immediately: corrects in real time · Focuses on metrics: sales, control, and operations · Ensures operational control: everything functions because she ensures it Salary: $10,000.00 \- $15,000.00 per month Benefits: * Transportation allowance or service * Employee discount * Option for indefinite-term contract Workplace: On-site employment