Quality Analyst

Description

Job Summary: Quality Analyst focused on continuous improvement and process monitoring within the collections team, including call monitoring and feedback. Key Highlights: 1. Continuous improvement and process monitoring within the collections team 2. Call monitoring and evaluation 3. Identification of improvement areas and feedback At **CMonit**, we are seeking a ***Quality Analyst*** focused on continuous improvement and process monitoring within our collections team. **Responsibilities:** * Monitor and evaluate calls. * Provide feedback to agents. * Identify areas for improvement. * Track metrics and ensure process compliance. * Prepare reports. **Requirements:** * Prior experience as a quality analyst in a call center. * Knowledge of collections processes (preferred). * Proficiency in performance indicators (KPIs). * Intermediate Excel skills. * Assertive communication and results-oriented mindset. **We Offer:** * Monthly salary of $10,000 * Schedule: Monday to Friday, 8:00 am to 6:00 pm; Saturdays, 8:00 am to 2:00 pm * Statutory benefits * Enhanced benefits: 20-day bonus * Life insurance * Savings plan * Job stability * **Work location: Gustavo A. Madero** * **100% on-site position** **Interested?** *Apply through this channel.* Employment type: Full-time Salary: $10,000.00 per month Benefits: * Savings fund * Life insurance Workplace: On-site employment