**Requirements:** Bachelor's degree (Administration, Industrial Engineering, Systems, Business, or related field). 1 to 3 years of experience in administrative or operational roles related to customer service or service management. Experience handling ticketing tools or CRM systems. Desirable: basic knowledge of telecommunications services (links, networks, managed services). **Job Objective:** Ensure proper administrative and operational management of services contracted by the client, through attending to, registering, and tracking incident and request tickets, as well as efficiently executing processes for service activation, deactivation, modification, and relocation, guaranteeing adherence to timelines and service quality. **Responsibilities:** Manage ticketing platforms (ServiceNow, Zendesk, Remedy, or similar). Manage and track operational requests. Intermediate Excel skills (tracking, control, reporting). Basic understanding of operational processes in services (activations, deactivations, changes). Ability to document and perform administrative control. We offer: A stable role with an administrative\-operational focus (not specialized technical). Exposure to key operational processes in telecommunications services. Professional development toward operations, service delivery, or service management areas. A structured environment with defined processes. Statutory benefits. Growth opportunity. Salary: $14,000\.00 \- $16,000\.00 per month. Workplace: On\-site employment.
Juan García
Indeed · HR
Juan García
Indeed · HR
