Document Analyst

Description

Job Summary: Advise internal and external customers on vehicle-related procedures, validate administrative documents, enter data, manage databases, and monitor KPIs. Key Highlights: 1. Comprehensive customer service and advisory support for vehicle-related procedures. 2. Document and file management in the insurance sector. 3. Opportunities for professional growth and an excellent work environment. **Objective:** Provide comprehensive service and advisory support to internal and external customers regarding vehicle-related procedures and formalities, validation of administrative documents, data entry, database management, and KPI monitoring. **Requirements:** * Age: 22\-50 years. * Knowledge of auto insurance. * Prior experience in insurance companies (preferably in claims or total loss departments). * Familiarity with vehicle-related procedures and documentation. * Minimum 2 years of customer service experience (mandatory). **Skills:** * Excel proficiency. * Effective verbal and written communication. **Main Responsibilities:** * Provide service to internal and external customers via telephone, email, or other channels. * Validate and collect internal administrative documents from the insurance company, such as vehicle ownership documents, personal identification, and administrative forms. * Complete file compilation within established timeframes, following the checklist provided by the client. * Understand and manage requirements for documenting total losses resulting from incidents (theft or collision). * Operate the SIGESVE system to track related procedures and payments. * Generate control, management, and outcome reports for assigned cases. * Advise customers and guide them toward effective resolution of their cases with viable alternatives. * Monitor and report key performance indicators (KPIs) to ensure service quality. **We Offer:** * Work schedule: Monday to Friday (Short Friday). * Workplace location: Av. Dr. Manuel Nava 200\-E, Lomas los Filtros, 78210 San Luis Potosí, S.L.P. * Excellent work environment and opportunities for professional growth. Employment Type: Full-time Salary: $14,000\.00 \- $14,200\.00 per month Workplace: On-site employment