Teller - Valle de Bravo

Description

Position Summary: The Teller is an entry-level position responsible for assisting with branch activities, delivering high-quality customer service, and contributing to profitability. Key Highlights: 1. First point of contact for customers, providing friendly and efficient service. 2. Performs accurate banking transactions and manages branch cash. 3. Identifies opportunities for new products and educates customers about digital options. Job Description The Teller is an entry-level position responsible for assisting in the execution of branch activities, including daily delivery of services involving customer interaction and transaction processing, in coordination with the Customer Service function. The overall objective is to deliver high-quality customer service and help the branch generate profitability by offering optimal solutions. Responsibilities: Provide service as the first point of contact for Citi customers and create a positive first impression through effective and friendly customer service. Execute efficient and accurate banking transactions, including handling branch cash, processing incoming/outgoing cash deposits, and maintaining the branch vault cash. Identify cross-selling opportunities for new products and services based on customers' financial goals. Educate customers about Citi's digital and self-service offerings. Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. Ensure all customer needs are met and customer issues/concerns are managed effectively; escalate issues to higher levels when necessary. Maintain sound knowledge of customer accounts and newly launched products and services. Qualifications: Preference for relevant prior experience. Proven experience in sales and customer service. Experience in handling cash. Effective communication and problem-solving skills. Ability to work well in a team environment. Education: High school diploma or equivalent. This job description provides a high-level overview of the types of work performed. Additional job duties may be assigned as needed.-Requirements- Minimum Education: Upper secondary education - General High School Less than 1 year of experience Age: 18 years or older Knowledge: Microsoft Office, Customer Service Keywords: cashier, cajero