COLLECTIONS SUPERVISOR, CALL CENTER

Description

Job Summary: We are seeking a Telephone Executives Team Supervisor to manage, monitor, and evaluate performance; implement collection strategies; and resolve operational issues. Key Highlights: 1. Talent development and process optimization. 2. Implementation of strategies to improve collections management. 3. Resolution of operational and telephone customer service issues. Join **CONSORCIO JURIDICO**. We are professionals specializing in managing **delinquent portfolios** for nationally recognized financial institutions. We are currently seeking a **TELEPHONE EXECUTIVES TEAM SUPERVISOR**. If you are motivated by exceeding targets, developing talent, and optimizing processes, this is the right opportunity for you. Your responsibilities: **· Team Management:** Monitoring and evaluating both group and individual performance, as well as providing constructive coaching to enhance team skills and results. **· Strategy and Execution:** Implementing strategies and techniques to improve collections management and agreement attainment, ensuring achievement of monthly goals and objectives. **· Problem Resolution:** Managing and resolving operational and telephone customer service issues. Requirements: · Prior experience supervising executive teams (1 year). · Proficiency in Excel. · Experience using call management tools. · Experience in collections. · Completed high school education. We offer: · Base salary of $9,000 + commissions (earnings exceed $12,000). · Professional development opportunities. Employment type: Full-time. Salary: $9,000.00 – $12,000.00 per month. Education: * Completed high school (preferred). Work location: On-site employment.