Service BDC

Description

**Service BDC** **Objective:** Provide customer service and follow-up for the service department via phone calls, messages, and digital tools, ensuring an efficient, courteous, and customer satisfaction–oriented service experience, as well as supporting the fulfillment of service appointments and workshop objectives. Responsibilities * Customer service and follow-up via telephone, WhatsApp, and email. * Confirmation and scheduling of service appointments. * Follow-up on service campaigns and maintenance reminders. * Conducting customer satisfaction surveys and tracking customer feedback. * Routing customer requests and requirements to service advisors. * Updating and managing customer databases. * Supporting customer retention and recovery strategies. * Preparing reports and monitoring departmental KPIs. Requirements * Education: Completed bachelor’s degree. * Minimum 1 year of experience in customer service, call centers, BDCs, or automotive service. * Excellent verbal and written communication skills. * Proficiency in CRM systems, Excel, and digital tools. * Ability to work toward goals and track KPIs. * Service-oriented attitude, organizational skills, and proactivity. Competencies * Customer orientation. * Effective communication. * Follow-up and organization. * Teamwork. * Problem solving. * Results orientation. We offer * Base salary \+ commission structure. * Statutory benefits. * Continuous training. * Professional growth opportunities. * Excellent work environment. Salary: Starting from $12,500\.00 per month Benefits: * Professional development support * Savings fund * Employee discounts * Flexible working hours * Life insurance * Additional vacation days or paid leave * Grocery vouchers Work location: On-site employment