A leading call center company is seeking passionate professionals to join our team as a DSA Analyst We are looking for your talent; if you meet the requirements, apply now! \*\*\*\*\*\*\*Position Objective\*\*\*\*\*\* Generate information reports with quantitative and qualitative details regarding the operational management of SAC operations Education: COMPLETED BACHELOR'S DEGREE IN MATHEMATICS, ACTUARIAL SCIENCE, ECONOMICS, BUSINESS ADMINISTRATION, OR ENGINEERING Requirements * Experience managing large-scale contact centers to provide operational compliance solutions. * Skilled in data analysis and continuous improvement strategies, ensuring operational efficiency and adherence to business and management KPIs. * Proficient in automation tools and capable of leading multidisciplinary teams, promoting innovation and service quality. * Knowledge of statistical models * Intermediate SQL * Intermediate Power BI * Intermediate Python programming knowledge * Advanced Excel * Familiarity with Customer Experience platforms, preferably Genesys Cloud Responsibilities: Evaluate and analyze in detail, accurately and consistently, information derived from the operational management of sales and service campaigns. Analyze, consolidate, and prepare reports on monthly goal achievement by agents and supervisory groups. Present managerial reports based on analysis of data from various services. Manage and keep database information up to date. Optimize internal processes within the department. Prepare performance reports for the Supervisor. Maintain required service levels on a monthly basis * Apply data security protocols (Users, Reports, Access, and Records). * Organize the handling and delivery of information according to priority to ensure efficient delivery. * Use data visualization tools to present information in a clear and understandable format Schedule: Monday to Saturday TLALNEPANTLA WAREHOUSE We Offer Statutory and additional benefits Monthly salary of $18000 30 days year-end bonus 40% vacation bonus Savings fund Life insurance Discounts on brand products If you are interested in this position, please share your CV through this channel or send it via WhatsApp to 55\..22\..91\..40\...97\... to Erika Martínez