Experienced Telephone Advisor

Description

Job Summary: We are seeking an experienced telephone advisor with customer service expertise, proactivity, and strong communication skills to manage outbound calls and handle customer requests. Key Highlights: 1. Continuous training and growth opportunities 2. Friendly and collaborative work environment 3. Goal achievement and proactivity **Talentos y Formación is looking for an Experienced Telephone Advisor near Six Flags \- Tlalpan, Mexico City** ------------------------------------------------------------------------------------------------------------------- **Required Profile:** * Minimum 1 year of experience in a call center, telephone support, or customer service * Completed high school diploma or bachelor's degree (in progress or completed) * Clear and persuasive communication skills, ease speaking in public * Basic computer knowledge * Proactive attitude, customer orientation, and willingness to resolve issues **Main Responsibilities:** * Manage outbound calls * Efficiently address customer inquiries, clarifications, and requests * Record data and keep information updated in systems * Follow up on cases until resolution is guaranteed * Meet quality standards and service metrics **What We Offer:** * Competitive base salary * Performance-based incentives and bonuses * Timely biweekly payments * Continuous training and growth opportunities * Friendly and collaborative work environment **Schedule:** * Monday to Saturday (08:45 to 18:00\) * Sundays off * Full-time schedule **Desired Education Level:** Upper Secondary **Desired Experience Level:** Mid-Level **Departmental Function:** Customer Service **Industry:** Insurance / Insurance Company **Skills:** * Goal achievement * Responsible * Proactive *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69bc29cd36000037005c6c52\&source\=indeed*