customer service

Description

Job Summary: Provides customer service by resolving inquiries, complaints, and requests through various channels, tracking orders, and capturing data. Key Responsibilities: 1. Direct interaction with customers to resolve incidents 2. Order, warranty, and return management 3. Paid training for skill development **OPEN POSITION: CUSTOMER SERVICE** Location: Queretaro, Candiles area Salary: $2,600 WEEKLY + $350 Punctuality and Attendance Bonus + Performance-based bonuses **AVAILABLE SCHEDULES - CHOOSE YOUR OPTION:** Option 1: Monday to Friday, 9:00 AM to 5:00 PM | Weekend off (Saturday and Sunday) Option 2: Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 4:00 PM | Sunday off **WHAT WILL YOU DO?** - Resolve customer inquiries, complaints, and requests via phone, WhatsApp, and email - Track orders, warranties, and returns - Capture and update customer data in the system - Provide clear information about products, prices, and promotions - Maintain case records and report incidents to the relevant department **WHAT DO YOU NEED?** - Excellent interpersonal skills, patience, and strong verbal communication - Responsible, empathetic, and PUNCTUAL - Basic computer skills - Completed high school education **WHAT DO WE OFFER?** - Base salary of $2,600 weekly, paid on time - $350 weekly Punctuality and Attendance Bonus* - Additional bonuses for meeting customer service performance targets - Statutory benefits: IMSS coverage from Day 1, vacation, year-end bonus (aguinaldo) - Paid training..5..5...4...0..0..9..6..3..3...9.. Salary: $2,600.00 per week Benefits: * Salary increases * Free beverages * Flexible schedules * Free uniforms Workplace: On-site employment