IT Analyst Jr

Description

Summary: This Junior IT Support Technician role involves hands-on equipment management, configuration, repair, and resolving support tickets for operational users both on-site and remotely. Highlights: 1. Hands-on role focused on IT equipment management and support 2. Opportunity to resolve technical support tickets on-site and remotely 3. Collaborate with global IT teams on escalated issues IT Support Jr. \| CDMX We're hiring a Junior IT Support Technician to join our team in Mexico City. This is a hands\-on, mostly on\-site role. Around 90% of your time will be dedicated to preparing, configuring, repairing, delivering, and swapping out computer equipment for our operational staff — plus being physically present at the office for every equipment movement. The remaining time you'll spend resolving support tickets within SLA. What you'll do: \* Prepare, configure, deliver, return, and replace hardware for operational personnel * Diagnose and repair computer equipment (laptops, desktops, peripherals) **Resolve technical support tickets for operational users, on\-site and remotely** \* Install and configure software, operating systems, and SaaS tools * Manage user accounts and system permissions * Maintain accurate hardware and software asset records * Provide basic network support \* Collaborate with global IT teams on escalated issues What we're looking for: \* Technical degree in IT, Networking, or related field (or equivalent experience) Based in Mexico City, preferably near the office. * Minimum 1 year of experience in IT support or systems administration — BPO/Contact Center background is a plus **Strong hands\-on knowledge of hardware troubleshooting and repair** * Familiarity with Windows, Office 365, and remote support tools (TeamViewer, AnyDesk) * Basic networking knowledge (switches, routers, SIP, CCTV) **Desirable: SQL, Windows Server, Google Workspace, Apple OS/iOS, Citrix, Zendesk** \* English level B2 (constant communication with global teams) Soft skills that will set you apart: \* Strong customer service orientation **Ability to work independently and prioritize in a fast\-paced environment** Clear communicator — both in Spanish and English What we offer: \* Gross monthly salary: $18,500 MXN \* Grocery vouchers: $3,300 MXN \* Schedule: Monday–Friday, 8am–5pm \* Work modality: 70% on\-site / 30% remote * Benefits: IMSS, Aguinaldo 15 días, Prima vacacional 25%, Vacaciones de ley * Location: Col. Del Valle, Alcaldía Benito Juárez, CDMX Sueldo: $21,800\.00 al mes Beneficios: * Descuentos y precios preferenciales * Seguro de gastos médicos mayores * Vales de despensa Lugar de trabajo: Empleo presencial