Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing service delivery while adhering to established processes. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure the best service and sales experience 3. Carry out specialized activities aligned with objectives **Header \- External** ------------------------- VP: VPGM Region South Pacific Entity: Yucatán Location Type: Tda Merida Plaza Kukulcan **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while complying with established processes and policies. **Main Responsibilities** --------------------------------- Establish friendly and service-oriented relationships with customers to ensure service quality levels, thereby providing alternatives for issue resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely record customer visits in company-managed systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related fields; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we recognize that inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.