Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimize processes, and ensure a high-quality customer service and sales experience. Key Highlights: 1. Advise customers to optimize their service needs. 2. Establish a friendly and service-oriented relationship with customers. 3. Ensure the best service and sales experience. **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Tamaulipas Location Type: Tda Nuevo Laredo Paseo Reforma **Position Objective BTP** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely route customer visits into the company's systems to enhance satisfaction. Perform specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as the candidate and not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.