Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring a high-quality sales and service experience. Key Highlights: 1. Customer consultation and service to identify needs 2. Establishing friendly relationships and ensuring service level 3. Executing quality standards and ensuring the best experience **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Mexico Location Type: Tda Cdmx Interlomas **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely channel customer visits into the company's systems for improved satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Desired Education: Incomplete Degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as the candidate and you do not meet the required education level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.