Technical Support L3 (Mexico / CDMX)

Description

We are currently seeking a Technical Support L3 professional for CDMX. **Job Description** **Technical Support L3** **Experience:** * Level 1 end-user support, EUC, image loading, printer configurations, and computer equipment repair \+ 2 years * Level 2 network management, switches, routers, console cable knowledge, and structured cabling \+ 1 year * Level 3 basic server knowledge (HP, Dell), iLO and Dell Remote Access Controller (iDRAC) management \+ 1 year * Excel, Word, PowerPoint, IT, Networking, and general IT tools * SharePoint **Key Responsibilities:** * Provide technical support across all three levels—EUC, Network, and Server—to various accounts managed by GSB. * Provide technical support to GSB’s internal clients. * Willingness to travel to support other states within Mexico and, if necessary, internationally. * Remote technical support. * Help desk support. * Adhere to GSB’s policies and practices. * Be proactive. * Safeguard company physical assets when required. * Monitor and respond promptly to various internal company chat platforms. . **Requirements** * **Location:** Remote work and on-site assignments with clients. * **Working Hours:** Monday to Friday, 9:00 AM to 6:30 PM * **Salary Range:** $16,000 \- $18,000, depending on experience. (Salary is adjustable upon each resource request or as indicated.) * A one-month contract is required initially to assess capabilities. * **Experience:** Minimum three years of experience in Level 3 EUC, Network, and Server support. * **ADVANCED\-CONVERSATIONAL ENGLISH MANDATORY** (assessments will be conducted).