Spa Manager

Description

Job Summary: We are seeking an organized and sales-oriented Spa Manager responsible for daily operations, customer service, and prospect conversion, with a commercial and solution-oriented focus. Key Highlights: 1. Daily spa operations, customer service, and sales closing. 2. Commercial, solution-oriented, and multitasking role. 3. Opportunity for growth and training. We are looking for a highly organized, punctual, and sales-driven Spa Manager responsible for daily operations, customer service, and converting prospects into sales through various channels, including social media. This role requires a solution-oriented individual with a commercial mindset and the ability to coordinate multiple tasks without compromising service quality. Key Responsibilities * Supervise daily spa operations * Ensure punctuality, order, and adherence to protocols * Provide warm, professional, and sales-focused customer service * Follow up with prospects (via WhatsApp, Instagram, etc.) to confirm appointments and close sales * Effectively close sales of treatments and packages * Manage scheduling (optimizing time slots and resources) * Coordinate the team of therapists and front desk staff * Resolve customer issues promptly and professionally * Support commercial strategies, promotions, and campaigns * Basic inventory control Candidate Profile * Highly punctual and responsible * Excellent service attitude: friendly, empathetic, and professional * Proven sales and closing skills * Experience responding to and selling via social media and WhatsApp * Ability to multitask and stay organized * Proactive, solution-oriented, and urgency-aware * Flexible in adapting to operational changes * Professional appearance Requirements * Minimum 1 year of experience in spas, aesthetic clinics, or similar industries * Knowledge of facial, body, and hair removal treatments (preferred) * Experience in customer service and sales * Social media management focused on engagement and conversion * Flexible availability What We Offer * Base salary + bonuses for meeting targets * Training * Growth opportunities * A professional, results-oriented work environment This position is right for you if: * You enjoy selling and closing deals * You consistently follow up with customers * You can organize yourself and handle multiple tasks simultaneously * You are punctual—no excuses This position is not right for you if: * You struggle with closing sales or following up * You lack consistency in messaging or customer service * Punctuality is not one of your strengths * You prefer a non-commercial, low-pressure work environment Job Types: Full-time, Permanent Pay: $10,000.00 - $12,000.00 per month Work Location: In person