Quality and Training Agent

Description

PAM Hotels is a luxury hotel group operating in various tourist destinations such as Mexico, the Dominican Republic, and the United States. We are seeking your talent as: Quality and Training Agent Objective: Train newly hired Contact Center staff and, in the role of Quality Auditor, monitor interactions across various communication channels between partners and agents to safeguard customer experience and service quality. Requirements: * Bachelor's degree in Economics, Administration, or Education-related fields. * Advanced English proficiency. * Intermediate Portuguese (preferred). * Must reside in Cancún. Experience: * Minimum 1 year of prior experience as a trainer or instructor. * Experience in vacation clubs or hospitality industry (preferred). Technical Skills: * Advanced proficiency in Microsoft Office Suite. Competencies: * Synergy and collaborative work. * Adaptability to change. * Effective communication. * Results orientation. * Orientation toward internal and external customers. We Offer: * Base salary. * Bonus for achieving objectives. * Statutory benefits and additional perks. * Savings fund and grocery vouchers. * Opportunities for professional development. At PAM Hotels, we provide equal employment opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new candidates.