Universal Executive Training

Description

Position Summary: Advise customers to identify their service needs, ensuring optimization and a quality experience in AT&T stores. Key Highlights: 1. Customer consultation and service in AT&T stores 2. Ensuring high standards of quality and service 3. Problem resolution and customer satisfaction **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Mexico Location Type: Tda Cdmx Esmeralda **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Implement quality standards set by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum education: Technical degree / Completed High School Preferred education: Incomplete degree in Communication Sciences, Administration, or related field; Bachelor's degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum experience: 1 year in customer service and sales roles * Preferred experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity through reasonable workplace accommodations.