Deskside Engineer

Description

Job Summary: We are seeking a Field Service Analyst to oversee and deliver high\-quality Field Services operations, combining hands\-on technical support, VIP support, and team leadership. Key Highlights: 1. Supervise Field Services operations and provide VIP support. 2. Lead special projects and guide junior technical teams. 3. We foster an inclusive culture with professional development. 00067880181 * Date published **Mar 17 2026** * Location **State of Mexico** **/** **MexicoCy,CD\-Plaza Polanco** **/** **Mexico** * Job category **IT Infrastructure** * Work model **Work from Office** At Cognizant, we foster an inclusive culture where we value diverse perspectives and provide opportunities for professional development and growth. We are looking for a highly skilled **Field Service Analyst**, with a minimum of **5 years of professional experience**. The ideal candidate will be responsible for overseeing and delivering high\-quality Field Services (FS) operations at one or more client sites. This role combines hands\-on technical support, executive and critical user VIP support, and team leadership—ensuring seamless end\-user service, system availability, and operational excellence. The position also provides support for special projects, migrations, and manufacturing environments as needed. Work location: Carretera La Marquesa a Tenango, CP 52600 Santiago Tianguistenco, State of Mexico, Mexico **Desired Experience** **Key Responsibilities** * Manage and supervise Field Services (FS) operations at one or more client sites. * Provide VIP support, ensuring timely, discreet, and high\-quality service for executive and critical users. * Execute and coordinate IMAC (Installation, Move, Add, Change), Break\-Fix, and general end\-user support activities. * Prepare, configure, and install system images using the client’s standard image (e.g., eCore). * Lead and participate in special projects requested by the client. * Provide technical guidance and training to junior team members to strengthen their capabilities. * Perform data collection and preservation activities related to system migrations and/or eDiscovery requirements. * When required, provide technical support in manufacturing environments, including: + Mobile devices + Laptops + Scanners * Ensure compliance with client standards, processes, and service level expectations. **Differentiating Experience** Strong experience supporting the automotive industry—including knowledge of automotive systems, regulatory requirements, and service environments—will be considered a significant differentiator. **Requirements** * Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). * Solid experience in Field Services operations and end\-user support. * Proven ability to support and manage VIP users. * Experience coordinating or leading small technical teams. * Strong understanding of imaging, system preparation, and deployment processes. * Ability to manage multiple priorities across different locations. * Excellent customer\-oriented communication and problem\-solving skills. * Experience providing support in manufacturing or shop floor environments (desirable). **Why Cognizant?** * Advance your career at one of the world’s largest and fastest\-growing IT services companies. * Receive ongoing support, training, and professional development plans. * Access a competitive benefits and compensation package. * Gain the opportunity to work with leading global enterprises. * We are committed to respecting human rights and building a better future by helping people and the environment. * We invest in our people and their well\-being. * We create conditions for everyone to thrive. We do not discriminate on the basis of race, religion, color, sex, age, disability, national origin, sexual orientation, gender identity or expression, or any other protected characteristic. **The Cognizant community:** We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don’t just dream of a better way – we make it happen. * We take care of our people, clients, company, communities and climate by doing what’s right. * We foster an innovative environment where you can build the career path that’s right for you. **About us:** Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full\-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast\-changing world. See how at www.cognizant.com or @cognizant. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. *Disclaimer:* *Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.* *Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.* d