Customer Service Representative

Description

Job Summary: Ecolab is seeking a Customer Service Representative to partner with customers, using energy and interpersonal skills to maximize the benefit of our products. Key Highlights: 1. Enjoy a non-traditional work schedule 2. Recognition and development opportunities 3. Work for a stable and growing company **Junior Customer Service Representative** Ecolab seeks men and women to join a dynamic team that enjoys their work and fully integrates into the organization. As a respected **Customer Service Representative**, you will use your high level of energy and interpersonal skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our goals to deliver greater customer satisfaction. **What’s in it for you:** * Enjoy a non-traditional work schedule tailored to your needs. * Be recognized for achieving goals and access development opportunities. * Enhance your professional business perspective. * Work for a stable and growing company included in the Fortune 500® list. * Receive a comprehensive benefits package starting on your first day of employment. **What you’ll do:** * Process 60–100 inbound calls per day. * Make outbound calls to customers, depending on volume. * Demonstrate strong interpersonal and problem-solving skills. * Handle calls efficiently and courteously. * Continuously update your knowledge of Ecolab products, accounts, representatives, tools, and dispensing systems. * Accurately capture call details while speaking with the customer. * Process orders, requests, and refer information to our customers. * Develop technical and mechanical expertise to assist customers and field personnel with dispensing system issues. Preferred location of residence: Cuautitlán Izcalli, Edomex. Work schedule: Monday–Friday, 8:30 AM–5:30 PM (Shift, including weekend rotation if applicable) Compensation package offered: Monthly salary, statutory benefits + benefits exceeding statutory requirements. **Mandatory Requirements:** * High school diploma or equivalent. * Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook). * Experience using customer service software. **Desired Qualifications:** * Completed or ongoing bachelor’s degree. * Typing proficiency of at least 25 words per minute. * Ability to interact professionally with others and work independently in a fast-paced environment. * Experience using a multi-line telephone system. * Strong interpersonal and problem-solving skills. * Excellent verbal and written communication skills. * Ability to work effectively in a team. * Capacity to prioritize workload and complete responsibilities on time. * SAP knowledge. **Our Commitment to a Culture of Inclusion & Belonging** Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.