Customer Service Assistant

Description

**REPRESENTACIONES EMPRESARIALES SHANNON is seeking a Customer Service Assistant in Portales \- Benito Juárez, Ciudad de México** ------------------------------------------------------------------------------------------------------------------------------- REPRESENTACIONES EMPRESARIALES SHANNON is seeking a Control Room Analyst in Benito Juárez, Ciudad de México HELADOS SHANNON is a Mexican company with 30 years of experience in the marketing and manufacturing of ingredients for the food industry. **We are seeking: Customer Service Center Assistant** **Key Responsibilities:** * Report call status with customers to the coordinator. * Adhere to departmental procedures and formats. * Handle customer calls, gathering information to provide effective solutions. * Follow up on fault reports. * Receive and track customer calls. * Request and follow up on shipping guides. * Communicate complete fault report information to the relevant departments. * Perform general administrative tasks as assigned. * **IMPORTANT: THIS IS NOT A SALES POSITION** **Requirements:** * Education: Completed high school diploma * Support external maintenance services, shipment of machines and spare parts to customers or external service providers. **Skills:** * Teamwork * Planning * Effective decision-making * Negotiation ability * Supervision of team members * Resource management * Effective communication **We Offer:** * Gross monthly salary: $11,000 MXN * Immediate hiring * Statutory benefits (social security from day one, vacation days, vacation bonus, thirteenth-month bonus, profit-sharing) * Ongoing training * Job stability **Working Hours:** Monday to Friday, 09:00–18:00; Saturdays, 09:00–15:00 **Work Location:** Near Portales metro station **Desired Education Level:** Upper Secondary Education **Desired Experience Level:** Expert Level **Departmental Function:** Customer Service **Industry:** Food and Beverage **Skills:** * Proactive * Customer service orientation * Proficiency in Microsoft Office suite *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a1221a45200006100c2ced2\&source\=indeed*