Description
**CALL CENTER Executive – Direct contract with Grupo Salinas**
**WE ARE LOCATED AT MB DR. GALVEZ**
We are seeking a **Telephone Executive / Executive Assistant** to provide customer service in the telephone support area.
**Objective**: Provide service and follow-up for Banco Azteca’s digital media services to ensure prompt user response.
**Responsibilities:**
* + Deliver high-quality service by advising users on questions regarding their scheduled visit with the Credit Executive.
+ Conduct follow-ups to reactivate the Credit Executive’s scheduled visit.
+ Assist users with inquiries.
+ Manage follow-up on credit line approval status, visit status, and incidents.
**Requirements:**
* + Minimum 1 year of experience in call centers, sales, or telephone customer service.
+ Ability to handle objections, self-management skills, active listening, and strong verbal communication.
+ Education: Completed high school (Preparatoria).
+ Must have weekend availability.
**Value Proposition:**
* Social security.
* 12 days of vacation per year, as mandated by law.
* Life insurance.
* Weekly salary payment.
* Employee discounts at Elektra, Italika, Benelli, Hero, and Total Play stores.
* GS employment contract (Not a campaign-based position).
* **Work Schedule**: Monday to Sunday: 8:00 AM–5:00 PM or 9:00 AM–6:00 PM (with one weekday day off)