Customer Manager

Description

Job Summary: Administrative management and customer service, including planning services, resolving incidents, and coordinating departments to ensure efficiency. Key Highlights: 1. Inclusive environment that values teamwork and fosters respect. 2. Opportunities for professional development and growth through continuous training. 3. Pleasant, committed, and supportive work environment. The position entails full administrative management and customer service. Key responsibilities include managing customer onboarding and offboarding, contracts, invoices, and orders. It also involves planning and implementing services, resolving customer incidents, inquiries, and requests, and coordinating with other departments to ensure efficient workflow. Additionally, the role requires preparing and sending customer-requested reports and analyzing monthly billing, ensuring data accuracy and timeliness. We offer an inclusive and diverse workplace where teamwork is valued and respect and collaboration are actively promoted. Professional development opportunities are available through continuous training, along with prospects for internal advancement. Employees are part of a committed and supportive team, operating in a pleasant work environment. As an added benefit, a 24/7 psychological support program is provided for employees and their first-degree relatives. The \+ONCE card is also provided, granting access to numerous discounts. Starting from the first year of employment, social benefits such as school cafeteria subsidies, eyeglass purchases, and electronic device acquisitions—among others—are offered to enhance the overall work experience. The role requires a proactive individual whose human values emphasize camaraderie and collaboration. Experience in customer management. Certification in digital tools is preferred. A disability certificate indicating a disability level of 33% or higher, or Permanent Disability, is required.