Systems Analyst - Technical Support

Description

Position Summary: Alunza is seeking a passionate Systems Analyst/Technical Support professional dedicated to resolving critical incidents and optimizing mobility, operations, and user experience. Key Highlights: 1. Resolution of critical software, hardware, and network incidents 2. Implementation and configuration of new projects 3. Collaboration with vendors to ensure operational continuity Brenda, good morning — I’m sharing the job description with you; please let me know what types of images would be suitable. · Alunza is a group comprising synergistic companies specialized in the administration, logistics, operation, sales, and maintenance of parking facilities nationwide. We focus on developing comprehensive solutions that optimize mobility, operations, and user and customer experience through efficient management models, technological innovation, and a highly committed team dedicated to service quality. With presence across various locations throughout the Mexican Republic, Alunza strives to deliver safe, functional, and profitable operations — adapting to each project’s specific needs and generating value for our business partners through strategic processes, personalized attention, and continuous improvement. We are currently seeking a Systems Analyst/Technical Support professional. If you are passionate about technical support and resolving critical incidents, this opportunity is for you! What are we looking for? Degree in Systems Engineering, Computer Science, or related field. 3–5 years of experience in on-site and remote multi-site technical support. Solid knowledge of Windows, Linux, SQL, and networks (Ethernet, wireless, and fiber optic). Experience diagnosing and resolving software and hardware failures. CCTV system handling (Hikvision, Dahua, Ezviz). Willingness to travel. What will you do? Responding to and resolving software, hardware, and network incidents. Managing and tracking support tickets to resolution. Configuring and updating systems, servers, and devices. Implementing and launching new projects (installation and configuration). Providing technical support for technology platforms and access control systems (preferably parking-related). Coordinating and following up with vendors and internal departments to ensure operational continuity. We seek individuals with analytical thinking, a problem-solving orientation, excellent communication skills, and a strong customer-service focus. Preferred familiarity with parking access control brands: Equinsa, Parsol, Sikker, Meypar, among others. · If you meet the profile and this challenge excites you, apply now! -Requirements- Minimum education: Higher education — Bachelor's degree 3 years of experience Age: between 26 and 45 years Willingness to travel: Yes Keywords: analyst, system, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist