Customer Service

Description

Position Summary: Customer Service Executive to ensure high-quality service, manage orders and incidents, and guarantee operational viability in distribution. Key Highlights: 1. High-quality customer service in logistics operations. 2. End-to-end order, incident, and distribution requirement management. 3. Logistics timeline tracking and special delivery fulfillment. Customer Service Executive (CSE) Dicka Logistics Position Objective Ensure timely, effective, and high-quality customer service by properly managing and tracking orders, incidents, and requirements related to distribution operations. Main Responsibilities Order Management: reception, validation, and system registration in TMS. Incident Management during delivery (full or partial rejections), ensuring proper registration in TMS. Verification of validity periods, quantities, delivery windows, and cargo type, guaranteeing operational viability for each service. Follow up with Control Tower / BPO on adherence to established logistics timelines. Monitor special deliveries and scheduled appointments to ensure compliance. Manage appointments via customer portals, meeting all requirements and validity conditions. Send pre-shipment operational communications (minimum 24 hours prior), including order breakdowns and delivery appointments. Request transportation units according to each client’s specifications. Collect necessary documentation and information to support each service. Plan and generate daily shipments, registering trips in TMS (orders, quantities, loading/unloading appointments). Deliver corresponding documentation for loaded services at facilities (load documents, invoices, exit passes). Communicate customer requirements, needs, and extraordinary orders to the Operations team for proper execution. Desired Profile Experience in customer service within logistics, transportation, or distribution. TMS proficiency (desirable). Strong organizational skills and meticulous follow-up. Excellent communication skills and problem-solving orientation. Ability to work under pressure and handle multiple tasks simultaneously. Working Hours: 9:00 AM to 7:00 PM, Monday–Friday 9:00 AM to 12:00 PM, Saturday Work Location: Tepotzotlán. -Requirements- Minimum Education: Upper Secondary Education – General High School Diploma 1 year of experience Age: between 25 and 45 years Knowledge: Customer service, Customer care Keywords: service, costumer, cliente