Help Desk - Level 1 Technical Support

Description

Job Summary: We are seeking a proactive, solution-oriented Help Desk professional for a consulting firm who can provide timely technical support and ensure the operational continuity of corporate clients. Key Highlights: 1. Integration into a dynamic and collaborative environment 2. Active participation in daily technological operations 3. Opportunity for growth in corporate projects Do you have experience in corporate technical support and are looking for a new challenge? This is your opportunity! At our consulting firm specializing in corporate solutions, we are looking for a Help Desk professional eager to join a dynamic environment—collaborating with various clients and our team while actively participating in day-to-day technological operations. We seek a proactive individual with a solutions-oriented mindset and a passion for user support, aiming to further develop their career in IT. You will play a key role in ensuring our clients’ operational continuity by delivering timely technical support, resolving incidents, and guaranteeing the proper functioning of equipment and systems. Key Responsibilities: End-user technical support (Help Desk / Service Desk) Handling hardware and software incidents Installation and configuration of software packages (Office, corporate software) User, access, and credential management Support for computing devices (laptops, desktops) Ticket management and tracking (help desk) Remote and on-site support Requirements: Experience in corporate technical support / Help Desk / Service Desk Experience in corporate environments, consulting firms, or enterprises Knowledge of software and package installation Proficiency with iOS systems Experience with Active Directory / access management (preferred) Basic networking knowledge (preferred) Excellent service attitude and communication skills What We Offer: Bi-weekly salary Statutory benefits from day one Employee discounts starting from the 4th month (cinemas, restaurants, etc.) Working hours: Monday to Friday, 9:00 AM to 6:00 PM Job stability and opportunities for growth in corporate projects Work location: Miguel Hidalgo, one block from the Soumaya Museum. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Age: between 23 and 40 years Keywords: help, assistance, aid, counter, desk, exhibitor, display, support, technical support, technician, tech, technology, technologist