Position Summary: We are seeking a Database and Analytics Support Analyst (NOC) to manage incidents, monitor critical systems, and ensure operational continuity in a 24/7 environment. Key Highlights: 1. Experience in 24/7 operations and high-impact incident management. 2. Strong technical foundation in MySQL, Snowflake and/or Databricks. 3. Focus on SLA compliance and continuous improvement. Database and Analytics Support Analyst (NOC) We are seeking a Database and Analytics Support Analyst (NOC) with experience in 24/7 operations, incident management, and support for data platforms. This position is ideal for candidates with a solid technical background in MySQL, experience with Snowflake and/or Databricks, and a focus on operational continuity, SLA compliance, and resolution of high-impact incidents. Responsibilities - Manage incidents related to databases, analytical services, and cloud platforms. - Monitor critical systems and follow up on alerts within the NOC environment. - Escalate, coordinate, and document incidents according to defined protocols. - Ensure SLA compliance and adherence to response/resolution timeframes. - Support troubleshooting, optimization, and administration of MySQL environments. - Provide support for platforms such as Snowflake and/or Databricks. - Participate in post-incident analysis and propose continuous improvement initiatives. - Prepare technical reports and incident summaries for internal teams and stakeholders. - Collaborate with operational, support, and related teams in a 24/7 environment. Required Profile - Minimum 3 years of experience in NOC or 24/7 support. - Experience in incident management and SLA tracking. - Solid knowledge of MySQL: administration, optimization, backups, recovery, and high availability. - Experience with Snowflake and/or Databricks. - Familiarity with monitoring tools such as Zabbix, Nagios, Splunk, or similar. - Intermediate or advanced English proficiency. - Ability to work under pressure and coordinate critical incidents. Key Skills - Effective communication - Teamwork - Stress management - Customer- and service-oriented mindset - Professional ethics and confidentiality Conditions - Gross monthly salary of $24,000 MXN - Biweekly payment via bank transfer - Primarily remote work arrangement - Availability to rotate day, evening, and night shifts every 4 weeks - Work schedule: Monday to Friday, 8 hours per day - 30-minute lunch break - Two rotating rest days per week, either weekday or weekend. -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Languages: English Age: between 25 and 50 years Keywords: analyst, data