Customer Service Executive

Description

Job Summary: Handles and resolves customer inquiries, providing technical support and managing complex cases in technology. Key Highlights: 1. Customer service and technical support for mobile technology 2. Troubleshooting and warranty management 3. Use of CRM system for customer management Technology company seeks CUSTOMER SERVICE EXECUTIVE REQUIREMENTS: High school diploma or technical degree 1 year of work experience in customer service or technical support Effective communication skills Problem-solving ability Familiarity with CRM system usage · GENERAL RESPONSIBILITIES: Handle and resolve inquiries or issues raised by customers visiting the service module Provide information regarding features, functions, and compatibility of mobile devices Assist with activation processes, initial configuration, and resolution of basic technical issues Manage warranties, device exchanges, and repairs Escalate complex cases to specialized technical teams Prepare reports Provide technical information and support regarding products and services · WE OFFER: Salary: $12,000 monthly (take-home pay) Statutory benefits. Schedule: Monday to Sunday, 11 AM to 8 PM or 12 PM to 9 PM (2 weekdays off between Monday and Thursday) Work location: Parque Delta Shopping Mall, Benito Juarez, Mexico City · IF INTERESTED, PLEASE APPLY WITH YOUR UPDATED CV THROUGH THIS CHANNEL.-Requirements- Minimum education: Upper secondary education - General High School 1 year of experience Keywords: director, management, governance, regency, executive, managing, ejecutivo, care, costumer, cliente