Sales Value Associate

Description

Summary: The Sales Representative is a key driver of customer interactions and sales performance, building relationships to stimulate sales growth in a compliant and ethical manner. Highlights: 1. Stimulates competitive sales growth 2. Engages and builds relationships with customers 3. Delivers value to customers and patients ### **Summary** The Sales Representative is one of the primary drivers of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients to stimulate sales growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Stimulates competitive sales growth \~ Identifies and prioritizes high-potential customers through data analysis (healthcare professionals and stakeholders) influencing prescribing decisions. \~ Drives commercial performance through skillful orchestration of positive customer experiences \~ Engages and builds relationships. \~ Conducts value-based conversations (in person and virtually) to understand customers’ critical challenges, decision factors, pain points, and opportunities. \~ Personalizes and orchestrates customer engagement journeys for target healthcare professionals, reflecting customer preferences, leveraging available content, and utilizing multiple engagement channels \~ Strengthens engagement by partnering with healthcare professionals to develop sustainable collaboration over time for Novartis \~ Delivers memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. \~ Establishes effective working relationships with Key Opinion Leaders and key medical influencers (at the territory level) and challenges current behaviors to improve the patient journey (right patient, right time) \~ Develops deep knowledge and understanding of customers \~ Gathers insights on customer activity to uncover what matters most to them \~ Follows up on customer feedback and translates responses into actions that create added value and exceed expectations. \~ Leverages available data sources to create, prioritize, and dynamically adjust relevant interaction plans with territories, accounts, and customers. \~ Continuously shares customer insights with relevant internal stakeholders to support development of product- and indication-related content, campaigns, and interaction plans. \~ Delivers value to customers and patients \~ Collaborates compliantly with cross-functional teams to design and implement solutions addressing unmet customer and patient needs. \~ Acts as a trusted partner to the customer to help them manage their business; listens to learn; strives to deepen the relationship in a compliant and ethical manner; positions to create value-added solutions. \~ Acts with integrity and honesty by treating customers and colleagues transparently and respectfully with clear intent. When faced with ethical dilemmas, does the right thing and speaks up when things don’t seem right. Upholds the Novartis Code of Ethics and Values & Behaviors. Key Performance Indicators \~ To be defined at local level, based on guidance emerging from the IMI Field Engagement Performance Council outcomes. Work Experience \~NA Skills \~Sales skills \~Customer insights \~Communication skills \~Influencing skills \~Conflict management \~Negotiation skills \~Technical skills \~Account management \~Cross-functional coordination \~Healthcare sector \~Commercial excellence \~Ethics \~Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit General Management Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type CDI (Ventes) Shift Work No VIDEO