Sales Value Associate

Description

Summary: The Sales Representative is a key driver of customer interactions and sales performance, building relationships to drive growth. Highlights: 1. Drive competitive sales growth 2. Engage in value-based conversations 3. Develop deep customer knowledge and understanding ### **Summary** The Sales Representative is one of the primary drivers of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value to customers and patients to drive sales growth in a compliant and ethical manner. ### **About the Role** Major Accountabilities \~ Drive competitive sales growth \~ Identify and prioritize high-potential customers through data analysis (healthcare professionals and stakeholders) influencing prescribing decisions. \~ Drive commercial performance through skillful orchestration of positive customer experiences \~ Engage and build relationships. \~ Engage in value-based conversations (in-person and virtually) to understand customers’ critical challenges, decision factors, pain points, and opportunities. \~ Personalize and orchestrate customer engagement journeys for target healthcare professionals, reflecting customer preferences, leveraging available content, and utilizing multiple engagement channels \~ Strengthen engagement by partnering with healthcare professionals to develop sustainable collaboration over time for Novartis \~ Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. \~ Build effective working relationships with opinion leaders and key medical influencers (at the territory level) and challenge current behaviors to improve the patient journey (right patient, right time) \~ Develop deep customer knowledge and understanding \~ Gather insights on customer activity to uncover what matters most to them \~ Follow up on customer feedback and translate responses into actions that create added value and exceed expectations. \~ Leverage available data sources to create, prioritize, and dynamically adjust relevant interaction plans with territories, accounts, and customers. \~ Continuously share customer insights with relevant internal stakeholders to support development of product- and indication-related content, campaigns, and interaction plans. \~ Deliver value to customers and patients \~ Collaborate in full compliance with cross-functional teams to design and implement solutions addressing unmet customer and patient needs. \~ Act as a trusted partner to the customer to help them manage their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position to create value-added solutions. \~ Act with integrity and honesty by treating customers and colleagues transparently and respectfully with clear intent. When faced with ethical dilemmas, do what is right and speak up when things don’t seem fair. Uphold the Novartis Code of Ethics and Values & Behaviors. Key Performance Indicators \~ To be defined locally, based on guidance emerging from the outcomes of the IMI Field Engagement Performance Management Council. Work Experience \~NA Skills \~Sales skills \~Customer insights \~Communication skills \~Influence skills \~Conflict management \~Negotiation skills \~Technical skills \~Account management \~Cross-functional coordination \~Healthcare sector \~Commercial excellence \~Ethics \~Compliance Language English **Why Novartis:** Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people\-and\-culture **Benefits and Rewards:** Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit General Management Location Mexico Site INSURGENTES Company / Legal Entity MX06 (FCRS \= MX006\) Novartis Farmacéutica S.A. de C.V. Functional Area Sales Job Type Full time Employment Type CDI (Ventes) Shift Work No VIDEO