*This vacancy comes from the job board Talenteca.com* ### **Job opening for company PROYECTO AWAKE in Cuautitlán Izcalli, State of Mexico** Job description: Join our team! We are looking for an **E-commerce Supervisor**, focused on providing customer service and follow-up, ensuring proper order management, after-sales services, and satisfaction levels. **Main responsibilities** * Customer account service and follow-up for the **E-commerce** channel. * Monitor orders, returns, deliveries, and after-sales cases. * Coordinate with internal departments (warehouse, logistics, technical service). * Prepare management reports and summaries. * Maintain continuous communication with national and international customers. **Requirements** * Age: 25 to 40 years. * Education: Partial or completed Bachelor's degree (Administration, Commerce, International Business or related field). * Minimum experience: **2 years in e-commerce, customer service, or key accounts.** * **Intermediate or advanced English REQUIRED** * **Intermediate-advanced Excel skills** (pivot tables, filters, reports). * Knowledge of platforms such as **Amazon, Mercado Libre, Shopify, or similar is desirable.** **We offer** * Competitive salary: **$15,000 to $19,000 monthly** depending on experience. * **Statutory benefits.** * Job stability and growth opportunities. * Ongoing training. Position type: Full-time Benefits: * Salary increases * Free parking * Flexible hours * Option for indefinite contract * Free uniforms Workplace: On-site employment **Desired education level:** Higher education — graduated **Desired experience level:** Expert level **Departmental function:** Logistics / Transportation **Industry:** Telecommunications **Skills:** * atc * excel handling * speak english *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j_id=690a566b3c00003a00ee0980&source=indeed*