Community Manager

Description

Job Summary: We are seeking a Community Manager to manage digital brand communications, ensuring a positive experience in every interaction with the audience. Key Highlights: 1. Collaboration with the Social Media team 2. Participation in meetings with the area leader 3. Ongoing training We are looking for a **Community Manager** to join **our digital marketing agency** in a hybrid arrangement based in Querétaro, responsible for managing communication with the digital audiences of our brands—delivering timely, strategic, and brand-voice-aligned responses, ensuring a positive experience in every interaction. We are an agency with over 8 years of experience in digital marketing, with national presence and global clients. We work with industry-recognized brands; we are passionate about developing marketing strategies for our clients. Our team consists of \+60 professionals collaborating remotely across the country, although our headquarters are located in Querétaro. We seek creative, passionate, results-oriented, proactive individuals with a mindset focused on change, growth, and continuous improvement. **Ideal Candidate Profile:** The ideal candidate has experience in customer service and social media management, excellent writing and spelling skills, and the ability to adapt communication tone according to brand, context, and user type. They understand digital audience behavior, identify reputational risks, and know how to respond judiciously to sensitive comments or crisis situations. They are proactive, organized, and capable of making rapid decisions that protect the brand’s image and foster an active, positive community. **Requirements:** * Bachelor’s degree in Communications, Marketing, Advertising, Business Administration, or related field * Minimum 3 years of experience as a Community Manager * Experience in customer service (call center, digital, or similar) * Excellent spelling and writing skills * Proficiency in social media platforms (Facebook, Instagram, TikTok, LinkedIn, etc.) * Experience managing digital communities * Monitoring and responding to messages and comments * Social media crisis management * Content scheduling and publishing * Social media listening * Knowledge of social media trends **Key Responsibilities:** * Respond promptly to social media comments * Reply to messages (DMs, inbox, WhatsApp, etc.) * Schedule and publish content * Monitor and maintain each brand’s brand voice * Identify, manage, and escalate potential crises * Generate social listening reports * Collaborate with the Social Media team * Participate in meetings with the area leader **We Offer:** * Statutory benefits * Excellent work environment * Team-building activities * MacOS hardware and operating system * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Birthday day off * Financial support for eyeglasses * Ongoing training * PTU (Profit Sharing) distribution * Bonuses **Work Schedule and Location:** * Monday–Thursday: 9:00 AM–6:00 PM; Friday: 8:00 AM–3:00 PM * Av. Campanario 99\-Local D\-15, El Campanario, Plaza 99, 76146 Santiago de Querétaro, Qro. * Hybrid full-time work (must reside in Querétaro) Join an outstanding team! Expand your knowledge and skills both within and beyond your area of expertise! Job Type: Full\-time Pay: $14,000\.00 per month Application Question(s): * Share examples of accounts you have managed * Which tools do you use for content scheduling? Language: * English (Preferred) Work Location: Hybrid remote in 76146, Querétaro, Qro.