**About PLATA** **PLATA** is a digital financial services and technology company aiming to become the top choice for financial services in the Mexican market, offering its customers financial solutions through inclusion, simplicity, convenience, trust, and security. **PLATA** was founded in 2022 by executives and investors who have built some of the most innovative and successful solutions and companies in the global digital banking industry. At **PLATA**, we care about you and your well-being. We believe that people are the most valuable asset of the organization, which is why we offer you the following benefits: * Monthly salary up to $30,000 gross: * Base Salary: $9,000 * Performance bonus: Up to $16,000 * Group bonus: Up to 25% of the regular bonus * Guaranteed bonus for the first 45 days at the company: $4,400 * Benefits: * IMSS, Infonavit, etc * 12 vacation days * 15 days year-end bonus * 25% vacation premium * Major Medical Expense Insurance * Life Insurance **About the team** The primary purpose of a **phone collection agent** is to be responsible for recovering delinquent accounts using friendly and empathetic communication strategies. Promote sound financial practices by addressing customer needs and concerns. Additionally, the Collection Agent will provide information on products/services, answer inquiries, and offer alternative solutions to help customers bring their credit current. The main responsibilities of our phone collection agent are: * Recover delinquent accounts * Use friendly and empathetic communication strategies to recover delinquent accounts, ensuring compliance with company policies and procedures. * Provide information about products/services Provide detailed information about products and services to customers, addressing inquiries and resolving any questions related to amounts, dates, payment channels, and other alternatives for credit regularization. * Ensure excellent service levels Maintain a high standard of service delivery, focusing on exceeding customer expectations and achieving individual performance goals. Use negotiation skills and objection-handling techniques to offer suitable solutions and alternatives to customers, helping them effectively resolve their credit issues. Build strong, trusting relationships with customers through effective and empathetic communication, fostering loyalty and satisfaction. Deliver accurate, valid, and complete information to customers using appropriate methods and tools, ensuring compliance with internal processes and standards. The **phone collection agent** must meet the following requirements: * Offer appropriate solutions * Build sustainable relationships with customers * Provide accurate and complete information * Minimum 6 months of experience in COLLECTIONS (MANDATORY; we will only consider profiles meeting this requirement) \*\* IN CREDIT CARDS \*\* * Excellent COMMUNICATION skills. * NEGOTIATION skills, offering alternative solutions, and handling objections. * EMPATHY and customer orientation. * Adherence to procedures and policies. * Good telephone presence and ACTIVE LISTENING skills. * Experience with digital channel collections SCHEDULE: * Monthly rotating schedule based on performance * 8 hours per day with one day off per week * Weekend intermediate shift from 10am\-6pm Type of shift: * Includes weekends * Rotating * 8-hour shift Education: * High school diploma required If you are interested in this position, please apply through this platform. \#cdmxhosted Job type: Full-time, Part-time Salary: $13,440\.00 \- $30,000\.00 per month Benefits: * Life insurance Work location: On-site