Receptionist - Central Reception

Description

Job Summary: Be the Institute's first point of contact and primary representative, responsible for delivering exceptional service while ensuring security and supporting event logistics. Key Highlights: 1. Key role in serving parents, suppliers, and official agencies. 2. Responsibility for security and access control. 3. Comprehensive logistical support for institutional events. Job Objective: To serve as the Institute's first point of contact and primary representative. Responsible for delivering exceptional in-person and telephone service to parents, suppliers, and official agencies; ensuring access security; and supporting institutional event logistics. Main Responsibilities Telephone Service and Call Screening: Respond courteously and efficiently to parents' needs. Route calls to respective departments (Kindergarten, Elementary, Middle School, High School, etc.) and manage messages or special cases. Security and Access Control Management: Register visitors, interviews, and suppliers, issuing appropriate credentials. Monitor the entrance to the civic courtyard and ensure no student leaves unaccompanied to common areas or public roads. Academic and Medical Support: Coordinate with academic departments regarding early student dismissals, strictly verifying documentation and family authorization boards. Assist medical services by preparing required forms and delivering ill students. Internal Communication Liaison: Notify academic departments about parents’ arrivals for appointments, birthday celebrations, or urgent notices. Timely manage and report official calls from SEP (Secretariat of Public Education). 'Lost & Found' Administration: Collect, categorize, and identify lost items for return or scheduled donation. Event Organization: Support the General Directorate in end-to-end logistics for corporate and school events (obtaining quotations, selecting menus, vendors, table linens, DJs, purchases, and payments). Profile Requirements Language: Conversational English (intermediate to advanced). Ability to hold fluent conversations, handle telephone calls, and receive foreign visitors or executives. Experience: Minimum 1–2 years in reception, customer service, or administrative roles (preferably within the education sector). Soft Skills: Excellent verbal communication, empathy, strong service orientation, organizational ability, proactivity, and capacity to manage high-pressure situations (e.g., security screening and extortion-related calls). Technical Competencies: Intermediate proficiency in Microsoft Office suite and Google Drive tools. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Languages: English Knowledge: Courtesy, Efficiency, Telephone Service, Event Logistics, Call Reception, Customer Service, Client Attention Keywords: receptionist, recepcionista