Database Analyst

Description

Job Summary: We are seeking a Database Analyst to manage, optimize, and extract relevant information for decision-making, with a focus on data analysis and call center performance indicator tracking. Key Highlights: 1. Manage and optimize databases for efficiency and rapid access 2. Extract information and generate reports to support business decisions 3. Analyze data, identify relevant patterns and trends The Universidad del Valle de México invites you to join its team as: DATABASE ANALYST We are looking for an organized individual with numerical aptitude, financial knowledge, and administrative skills. Functions and Responsibilities: - Manage and maintain databases, including creation, modification, and deletion of data, as well as user and permission management. - Ensure databases operate efficiently, optimizing performance and data access speed. - Extract relevant information from databases to support business decision-making, generating reports and visualizations. - Executive presentations - Ability to analyze data, identify patterns and trends, and draw relevant conclusions. - Monitoring of key metrics such as: • Service Level (SL) • Average Handle Time (AHT) • Call abandonment rate • Agent occupancy • Reconciliation of registered entries in databases • Connection times • Generation of reports and performance analysis of advisors -Requirements: - Experience with database management systems - Advanced Excel proficiency - Understanding of statistical concepts and quantitative analysis methods. - Ability to uncover patterns and trends in large datasets. - Minimum 2 years of database management experience - Completed Bachelor’s degree in Information Systems or related Engineering field (CERTIFICATE required). - Call center experience (minimum 1 year in operations reporting). Technical Knowledge • Excel proficiency (intermediate-advanced: pivot tables, formulas). • Call center systems (Genesys, inConcert). • Contact center operational metrics. • Interpretation of real-time dashboards. • Performance indicators (KPIs for this role) Benefits • Salary: $15,670.00 • Benefits exceeding legal requirements • Academic scholarships • Life insurance • Major medical expense insurance • Grocery vouchers • Savings fund • Savings box • Year-end bonus • Vacation days • Direct employment contract with the University Address: Blvd. Calacoaya 7, La Ermita, 52970 Cdad. López Mateos, Méx. Atizapan Work schedule: Monday–Friday, 08:00 AM to 5:00 PM Saturday: HO 08:00 AM to 1:00 PM Universidad del Valle de México S.C. is responsible for the use and protection of personal data. Your personal data will be used for registration in our database and for the various purposes outlined in our comprehensive privacy notice; therefore, by participating in the referenced selection process, you consent to such processing. -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Age: between 30 and 45 years Keywords: analyst, data