**About the Job** * Ray is a leader in dental equipment and technology for healthcare professionals, with a 20-year history of innovation and service to the industry and patients worldwide. Ray develops, manufactures, and markets a comprehensive portfolio of solutions, supported by a robust network of international alliances and distributors. Ray’s products deliver innovative, effective, and high-quality solutions to enhance patient care and enable safer dentistry. Ray’s global headquarters is located in Pangyo Techno Valley, the innovation hub on the outskirts of Seoul, South Korea; and the company’s shares are listed on Korea’s KOSDAQ. **We invite you to join our team:** As a *Technical Support Representative*, you will play a key role by installing and maintaining our digital dentistry solutions, managing customer service, and performing administrative tasks. ***Personal Attributes:*** * Age: Preferably 25 to 40 years old * Gender: Unrestricted * Marital status: Unrestricted * English language proficiency: 85–90% (reading, writing, and speaking) * Willingness to travel within Mexico * Residence location: Mexico City * Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (and special requirements) ***Professional Competencies:*** Service-oriented attitude, Customer focus, Self-directed learning ability, Commitment, Integrity, Effective problem-solving, Ability to work under pressure, Strategic decision-making, Teamwork. ***Job Functions and Responsibilities:*** * Employment type: Full-time * Installation and training on Ray-branded dental radiology equipment * Configuration of Windows Operating System for software installation * Resolution of Windows Operating System issues * Technical assistance, support, and consultation to customers and users via phone and online (TeamViewer, AnyDesk) * On-site installation and demonstration of dental radiology equipment * Diagnosing errors or technical issues and determining appropriate solutions * Verifying that equipment operates according to specifications * Producing timely, detailed, and accurate service reports * Collaborating with internal and external teams * Performing any other duties occasionally assigned in relation to this position ***Education:*** * Academic level: Bachelor’s degree in Biomedical Engineering or related field * Area of specialization: Initiative and capability in installing dental radiology software * Work experience: 1–3 years in a similar position * Field: Technical support for dental radiology equipment * Knowledge: Medical imaging, PACS systems, Windows Operating System, TeamViewer/AnyDesk ***Contact Information:*** jorge.ramirez@rayamerica.com Employment type: Full-time Salary: $12,000.00 – $18,000.00 per month Language: * English (Preferred) Work location: On-site employment