**TECHNICAL SUPPORT.** Ensure attention and follow-up on premium and standard policy requirements, delivering value-added service. Timely follow-up via phone calls and emails; timely documentation of customer requests. FUNCTIONS: Registration and handling of requests On-site and remote support Handling of consultations and special scheduling requests Installation and configuration of Sicoss software Support for premium and standard policy customers Registration and tracking of support tickets Documentation and analysis of special scheduling requests Creation of SQL queries. EXPERIENCE: User support Basic knowledge of payroll and social security Software installation Registration and handling of support tickets Basic knowledge of SQL, HTML COMPETENCIES: Proactive, responsible, team player, tolerant, good communicator, customer service oriented. Preferably resides in the South Zone Job type: Full-time Salary: $19,000.00 per month Benefits: * Company parking * Grocery vouchers Work location: Remote hybrid in Álvaro Obregón, CDMX