Monitoring Engineer

Description

Job Summary: We are seeking a Computer Engineering, Systems Engineering, or Telecommunications Engineering professional with networking experience for monitoring, analysis, and management of events and incidents, report generation, and handling of service requests. Key Highlights: 1. Experience in identification and analysis of events and incidents 2. Proficiency with tools for detection and management of events and incidents 3. Report generation and documentation **Education:** Bachelor's degree in Computer Engineering, Systems Engineering, or Telecommunications Engineering with networking experience. (Degree holder) **Work Location:** Insurgentes Sur, Tlalpan (near Metrobús Villa Olímpica). **Work Schedule:** Monthly rotating shift. **1–3 years of experience in:** * Identification and analysis of events and incidents * Execution of response actions to alerts and incidents * Creation of alert and incident tickets arising from monitoring and operations tools * Registration, tracking, and closure of alert and incident tickets * Daily and monthly report and documentation generation * Escalation of alerts and incidents via email and phone calls * Handling, review, and follow-up of alerts and incidents with respective departments * Monitoring and operation of tools for detection, management, and response to events and incidents * Proactive hunting of alerts, incidents, high response times, and response errors in real time across systems and servers * Monitoring and analysis of SPEI charts * On-site, email, and/or telephone support for service requests from involved departments **Competencies:** * Excellent service-oriented attitude * Availability * High commitment and accountability