Job Summary: We are seeking a customer service professional for our business unit, responsible for managing inquiries, resolving incidents, and developing strategies to enhance post-sales service and quality. Key Highlights: 1. Comprehensive management of customer inquiries and requests through various channels. 2. Analysis of customer service data and presentation to management. 3. Development of strategies to improve service and post-sales quality. **CUSTOMER SERVICE IMPLEMENTATION PLAN FOR BUSINESS UNIT** **Company:** Travel & Live – Specialized Transportation **Required Profile** Bachelor’s degree in: Business Administration, Marketing, or related field. Main Responsibilities: * Respond promptly and accurately to customer inquiries and requests via telephone, email, or chat. * Review, analyze, and communicate failures or incidents reported during customer service interactions. * Consolidate and analyze customer service data and present findings to Commercial and Branch Management. * Provide post-sales support and service to assigned customers; develop strategies to improve service and quality delivered. * Notify customers in advance of itinerary and scheduling modifications or changes. * Monitor punctually the execution of established schedules. * Notify and request corresponding departments to take actions supporting operations. * Maintain continuous interaction with account managers, clients, etc. * Mediate complaint resolution until issue closure or resolution of dissatisfaction. Requirements: * Availability to work rotating shifts. * Flexible schedule to address customer inquiries. * Sense of urgency. * Attention to and follow-up on incidents. * Professional interaction with internal and external personnel. PREFERRED RESIDENCE IN THE SOUTH ZONE OF THE CITY Position Type: Full-time Salary: Starting at $12,000.00 per month Work Location: On-site employment