After-Sales Agent

Description

Job Summary: We are seeking a passionate After-Sales Agent focused on customer service to ensure an excellent post-purchase experience, manage incidents, and foster customer loyalty. Key Highlights: 1. Key role in customer satisfaction and loyalty 2. Efficient handling of complaints, returns, and warranties 3. Professional development opportunities After-Sales Agent (Monday to Friday) ​Location: Alce Blanco, Naucalpan de Juárez. Salary: $10,000 per month. Schedule: Monday to Friday, 9:00 AM to 6:00 PM. ​Job Description ​Are you passionate about customer service and problem resolution? We are looking for an After-Sales Agent to follow up with our customers after their purchase, ensuring an excellent experience and efficiently managing any incidents. ​Main Responsibilities: ​Customer Follow-Up: Make calls or send emails to verify customer satisfaction following product or service delivery. ​Incident Management: Timely handling and resolution of complaints, returns, or warranty claims. ​Loyalty Building: Identify opportunities to maintain long-term customer relationships. ​Quality Reporting: Record customer feedback to help improve operational and sales processes. ​Internal Coordination: Liaise with the warehouse or sales team to resolve order or delivery-related queries. ​Requirements: ​Experience: Minimum 1 year in customer service, preventive collections, or sales follow-up. ​Communication Skills: Excellent verbal fluency, courteous demeanor, and negotiation ability. ​Competencies: Service-oriented attitude, frustration tolerance, and strong organizational skills. ​Knowledge: Basic CRM proficiency (or Excel database management) and email tools. ​Location: Preferably residing in Naucalpan or having easy access to the Alce Blanco area. ​We Offer: ​Salary: $10,000 per month. ​Stability: Fixed schedule from Monday to Friday. ​Growth: Opportunities to build a career in commercial or administrative areas. ​Work Location: Alce Blanco, Naucalpan. Salary: $9,999.00 \- $10,000.00 per month Workplace: On-site employment